An item is considered “lost” if it is never reported as “delivered.
If an address was incorrectly inputted when the order was placed, we are not responsible.
Once a package is marked as delivered by the carrier, we are not responsible for the package.
All Gas Organics will consider a package damaged if the product is unusable. As part of the claims process, we do require that you provide photo evidence of the damaged package.
For any questions regarding our Shipping, Shipping Insurance, Return, or Worry-Free policies, please email us at info@allgasorganics.com
Thank you for choosing All Gas Organics and we appreciate your business!