At All Gas Organics we strive to ensure that our customers receive their orders in a timely and efficient manner. Our shipping policy outlines the terms and conditions for shipping, delivery, and related matters. By placing orders with us, you agree to these terms and conditions.
Order Processing
- Processing Time: Orders are processed upon payment confirmation and will be (tentatively) delivered within a 2 hour arrival window.
- Business Days: Our business days are Monday through Sunday; Holidays may affect these days.
Shipping Methods
- Our experienced drivers will deliver your order in the manner and time frame designated by the customer at the time of purchase.
Shipping Notifications
- Email Updates: By providing your email address and/or cell phone number, you authorize All Gas Organics to send delivery confirmation and updates about your order.
- Tracking Information: Once your order has been confirmed, you will receive a text message and an email informing you of when your delivery is en route, and subsequently delivered.
Address Accuracy
- Correct Address: Ensure that your shipping address is accurate and complete. Address changes can only be made before the delivery is enroute to avoid a delivery fee.
- Responsibility: All Gas Organics is not liable for orders once they have been marked as delivered.
Return And Refund Policies
Returns
- Notification Period: You must notify us within 14 days of delivery if there is an issue with your purchase to be eligible for a return or exchange.
- Case-by-Case Basis: Returns and exchanges are evaluated individually. We do not accept returns for opened products.
- Effectiveness Not Guaranteed: Refunds are not granted based on product effectiveness, as cannabinoids affect everyone differently.
Cancellations/Modifications
- Before Processing: You may cancel or modify your order before it is processed by contacting All Gas Organics.
- Post-Processing Cancellations: If your order has already been processed and you wish to cancel, you may return it at your own shipping expense.
Shipping Refunds
- Delivery Costs: Refunds are granted - $20 delivery fee
Lost Item Policy
What We Cover:
- Items lost in transit
An item is considered “lost” if it is never reported as “delivered.
What We Don’t Cover:
- Invalid address input by the customer
If an address was incorrectly inputted when the order was placed, we are not responsible.
- Packages marked as delivered
Once a package is marked as delivered by the carrier, we are not responsible for the package.
Damaged Item Policies
All Gas Organics will consider a package damaged if the product is unusable. As part of the claims process, we do require that you provide photo evidence of the damaged package.
- Photo evidence of the item(s)/package must be submitted for our review and is subject to approval or denial depending on circumstances.
For any questions regarding our Shipping, Shipping Insurance, Return, or Worry-Free policies, please email us at info@allgasorganics.com
Thank you for choosing All Gas Organics and we appreciate your business!
